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3.1
Updated by user Jul 13, 2018

it was not about a product, it was about the fuel program and not customer friendly experience

Original review posted by user Jul 12, 2018

I would give a negative star if they would let me....Someone in their infinite wisdom decided to close all the Krogers in NC. I have been shopping King Soopers and Krogers as we have moved from state to state for over 10 years now.

Decided to give your Harris Teeter a try... wow, what a horrid experience. First off, they don't even accept Kroger shopper cards but had to go through more security to get the VIP card than to get a credit card. All the other enterprises have accepted each others cards.

2nd issue - it takes 3 days to order in a prescription? We have had no trouble getting in on demand at either King Soopers or Krogers so why is it so difficult with HT? My Kroger and KS pharmacists always tried other locations if we had availability issues for any prescriptions we needed. Then I find out that your fuel points are very unfriendly with HT.

You can only accrue fp at a store with a fuel center and then only use said points at that store. Ummm, we were able to use our King Soopers and Kroger fuel points anywhere in the country that had a Kroger Enterprise fuel center. I certainly wasn't told that when I signed up for the VIP card nor did I see that info on their website when I did a bit of searching.

Way to go to keep the customers that you threw under the bus by closing our Kroger stores. Not everyone in this area wants to spend the overall higher prices that your HT charges, especially if the rest of the experience is so anti-customer.

Reason of review: so not a customer friendly in your fuel point policy or even being close to a Kroger Enterprise equal.

Preferred solution: I want your fuel points to be accrued at ANY Harris Teeter and be able to be used at ANY Harris Teeter or Kroger Enterprise fuel center. Get on the Kroger bandwagon why don't you.

Harris Teeter Cons: Poor customer experience.

Location: 3430 Ten-Ten Rd, Cary, NC 27518, USA

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